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About the client
Mr. Sherif Aldeeb the owner of COMO Sea Food Restaurant, a well-known seafood restaurant in Al Khobar, Saudi Arabia. In a vision to offer high-quality meals to the customers, Mr. Sherif has always aimed to enhance the services of his restaurant and the satisfaction of customers.
60%
Faster Order Timing
40%
Less Staff Workload
100%
Pay/Bill Integration
COMO Sea Food Restaurant
Al Khobar, Saudi Arabia
Food & Beverage
Problem Statement
COMO Sea Food Restaurant had a fully manual system of taking customer orders and handling them. Waiters would accept orders per table and write them down then deliver them either verbally or in writing to the kitchen. It was a process that was likely to be delayed, incorrect, and miscommunicated, especially in peak hours.
Operational Inefficiency
Food delivery was erroneous and took too much time through manual ordering.
Staff Overload
The staff is overworked during peak hours, and thus, customers are not well attended to.
Inability to integrate Technology
There were no digital systems that could be used to order in the kitchen or to bill.
Language Requirements
The restaurant caters to the needs of both Arabic and English-speaking customers, hence the solution had to be dual-language enabled.
Key Challenges
The Solution
Ouranos Technologies developed an effective, multilingual online ordering and Point of Sale (POS) platform that made the operations of COMO Sea Food Restaurant efficient.
Key Results
Business Benefits
- 60% Decrease in the time taken to process orders.
- Human error and confusion were minimized by real-time communication.
- Easy ordering to payment.
- All customer demographics were able to enjoy a better user experience as a result of multi-lingual support.
Positive Customer Outcomes
- The customers were fond of the convenient and contemporary manner of dining.
- More orders were being processed per hour, particularly during peak time.
- Customers were more open to ordering.
Business Wins
- Growth in repeat sales caused by improved service.
- Employees would not have to concentrate on logistics but on hospitality.
- Mr. Sherif realized a radical decrease in the stress of management.
- Increased brand popularity in Al Khobar as a tech-enabled restaurant.
Our Approach
01. Diagnose the Issue
- Mr. Sherif was interviewed in initial meetings to understand the business needs in detail.
- Ouranos team discussed in detail all technical and non-technical options in simple terms so that there is clarity and concurrence.
02. Requirement Analysis
- Found the main stakeholders: Admin, Customer, Waiter, and Chef.
- Planned the customer experience and service process through the restaurant.
03. Design & Delivery Plan
- On the basis of the vision that Mr. Sherif had, our team came up with a new-age solution of POS and ordering bilingual support.
- Came up with a mobile and web-based platform that supports all the needs of a restaurant, including order and billing.
- Mr. Sherif approved and passed the proposal, and development began.
Key Modules
Customer Interface (Mobile App - iOS & Android)
- Table-to-menu access through QR-code scan.
- See the full menu: Ingredients, Reviews, Pricing, and more about the dishes on the menu.
- Simple to use ordering system where orders can be tracked.
- The possibility to pay bills via the app (Online Payment Integration).
Chef Interface
- Order dashboard in real-time.
- Audio/Visual alerts of new orders.
- Order status changes (e.g. Preparing, Ready).
- Accuracy: clear itemized order list.
Waiter Interface
- Receive an alert from the customer immediately after an order has been placed by a customer at the table.
- Notice when the chef sends the order as ready.
- Has the ability to update order status after delivery.
Technologies Used
- Mobile: Flutter (Cross-platform: Android & iOS)
- Backend: Laravel
- Database: MySQL
- Admin Panel: Vue.js
COMO Sea Food Restaurant
What the Client Said
This system is a game-changer. Ouranos Technologies understood my vision perfectly and delivered beyond my expectations. My restaurant runs smoother than ever, and customers love the convenience. This solution is a BOOM for me!
COMO Sea Food Restaurant Team
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