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About the client
Carepool is an American-based healthcare transportation platform that uses technology. It links people, particularly those with disabilities or mobility issues, to non-emergency medical transportation (NEMT). The mission of CarePool is to provide more accessible and fairer transportation to all people with the help of technology.
90%
Booking Automated
100%
Live Ride Tracking
70%
Less Admin Workload
CarePool, Inc
United States
Healthcare
Problem Statement
At the beginning of its operation, CarePool did not have many digital features because it used a disjointed set of tools to organize rides, caregivers, and bookings.
Scalability
The systems in place could not sustain their services to cover various regions.
Integration
There was no integration of tools to manage patients, rides, drivers, and reporting under the same location.
User Experience
The current process was inconvenient and baffling to the patients (the elderly or disabled).
Driver Coordination
The manual process led to inefficiencies in driver schedules as well as communication with drivers.
Key Challenges
The Solution
Ouranos Technologies created an all-in-one web and mobile platform for CarePool, equipped with end-to-end ride management, scheduling, and live real-time updates.
Key Results
Operational Efficiency
- Automated almost 90% of the ride booking process.
- Centralizing the platform cut back on administrative work and the likelihood of errors.
- In real-time, the tracking feature enhanced coordination and curtailed missed pickups.
Positive Change for the Customer
- Patients recognized the ease of booking rides.
- Older adults and disabled people have used the app and regarded this app to be both intuitive and accessible.
- Drivers were furnished with efficient routing and precise instructions.
Business Growth Outcomes
- It supported CarePool in expanding its business operations across the United States.
- Enhanced the company’s brand reputation and confidence among healthcare providers.
- Forged a strong base for forthcoming integrations with Medicaid systems.
Our Approach
01. Initial Assessment
- Held strategy sessions with the CarePool management to learn about business objectives and technology ache-pain points.
- Wrote all stakeholders: Admin, Driver, Patient (Customer), and Caregiver.
02. Scoping & Planning
- Proposed a centralized system which contains:
- Ride and driver management administration dashboard
- Patient/driver mobile applications
- Real-time communication tools
03. Solution Architecture
- Mobile-first oriented and with scalable backend design.
- Developed an extensive UX flow to reduce the friction of every user persona.
Key Modules
Patient Mobile App
- Ride booking and scheduling
- Ride history overview and status
- Notifications for the driver’s arrival, pickup, and completion
- A UI that is multilingual and fully equipped for accessibility.
Driver Mobile App
- Access the rides assigned to you with optimized routing.
- Marked statuses are Accepted, En Route, Picked Up and Completed.
- Real-time communication with the CarePool team
- Real-time monitoring of every trip’s location
Admin Web Panel
- Ride dispatch and schedule management system
- User, driver, and caregiver management
- Billing and compliance monitoring
- Usage and performance analytics dashboard
Technologies Used
- Frontend (Web): Angular
- Mobile Apps: Android, iOS, React Native
- Backend: Node.js + Express.js, Feathers.js
- Database: MySQL
CarePool, Inc
Client Thoughts
Collaborating with Ouranos Technologies proved to be the most prudent choice for the platform’s growth. Their team was devoted to fully grasping our healthcare challenges and crafted a solution that truly works for patients and their caregivers alike.
CarePool, Inc Team
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