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About the client
Hire n Go is a technology-based ride-hailing company that aims to offer community-supported, safe, and seamless transportation services. The platform connects passengers with trained and certified drivers. It is the only service that enables driver-to-driver partnerships also, where drivers experiencing vehicle problems can immediately pass on in-progress rides to other drivers currently in the area, thus maintaining uninterrupted service and increasing passenger satisfaction.
80%
Ride Transfers
90%
Fewer Cancellations
95%
Satisfaction Rate
Hire n Go
Victoria, Australia
Healthcare
Problem Statement
Conventional ride-hailing services have a problem of managing the ongoing rides when vehicles experience unforeseen technical problems or the drivers are faced with personal exigencies. When this happens, passengers get stranded rides are canceled and brand trust would be broken.
Service Disruption
In-ride cancellations were prompted by breakdowns, flat tires, or an emergency, resulting in a lack of user experience.
Driver Isolation
Drivers did not have peer-level assistance to deal with unexpected disturbances on the road.
Passenger Dissatisfaction
Canceled or interrupted rides lowered the confidence of passengers and the ride app usage.
No In-Ride Support System
Other applications to compete did not have mid-ride continuity or peer support functions.
Key Challenges
The Solution
Ouranos Technologies developed an efficient, scalable, and real-time ride-hailing platform that utilized both standard and edge-case transportation problems.
Key Results
Operational Outcomes
- On-road cancellations were reduced by 65 percent
- Improved service continuity confidence by the riders
- The drivers were less stressed because they had backup available
- Higher interest in apps by drivers and passengers
What the Customer Gained
- Travelers were no longer stranded in the middle of the trip
- Increased faith in the platform
- Higher scores and reuse
Business Outcomes
- Community feature increase in spike in driver registrations
- Enhanced brand awareness as a rider-safe, driver-first site
- Greater interest by investors in scalable models and innovation
Our Approach
01. Investigate the Challenge
- Organized surveys to discover the pain points of the users and business objectives.
- Studied ride-flow situations during regular and emergency ride situations.
- Considered safety, trust, and service assurance for passengers.
02. Develop a Plan
- Well-defined user roles: Passenger, Driver and Admin
- Workflows of emergency ride transfer that were mapped
- Dedicated to usability and reliability of apps and cross-platform experience
03. Turning Insight into Action
- Introduced a comprehensive mobile + web app suite with in-real-time ride assignment, tracking, and support
- Devised a Driver-to-Driver Ride Transfer system to make sure that the service was not interrupted
- Features that were developed were aimed at safety, trust, and continuity of operations
- The proposal was accepted and development was started.
Key Modules
Passenger Interface
- Booking of a ride (instant and scheduled)
- See and choose bookable drivers with ETA and costs
- Real-time ride tracking and chat with driver inside the app
- Transaction history transfer without money
Driver Interface
- Accept/ reject ride requests with a preview of the fare
- Passenger and destination navigation
- Option of emergency ride transfer
- Take ride requests of other drivers
Admin Panel
- A dashboard of trip monitoring in real-time
- Accept/ decline drivers by verifying documents
- Get full ride history and profit statements
- See and handle ride transfer history
Technologies Used
- Mobile Apps: Flutter (Cross-platform)
- Backend API: Node.js with Express.js
- Database: MongoDB
- Admin Panel: React.js
Hire n Go
How the Client Felt
I like the ride transfer feature because it is a life-saver- literally! My drivers are now in a position to assist one another, and passengers do not feel left alone. What Ouranos has brought is an intelligent man-centered ride system.
Hire n Go Team
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